top of page

SHIPPING POLICY

​

COLLECTION FROM THANDIWE € 0

 

  • Pick up at Calle Augusto Figueroa 27 (Madrid) 5 business days after your order. The Customer will receive an email as soon as they can collect their order.  

 

DELIVERY VIA CORREO € 2 (free in Madrid)

 

  • Delivery (5 business days) to the address indicated by the customer. Your order is entrusted to Correo or a private carrier according to the packaging of your package.

 

FREE SHIPPING

​

  • Thandiwe gives you shipping costs for purchases over € 100.

 

Whatever the chosen shipping method, we will communicate a link as soon as possible that will allow you to follow the delivery of your package online. Shipping costs include packaging, handling and shipping. We advise you to group your purchases in a single order.

Return & Exchange Policy

 

At Thandiwe, we strive to provide amazing products and guarantee 100% customer satisfaction. We perform very strict quality control inspections on all our products before we ship them to you. Our return policy lasts 15 days for exchanges and 5 days for refunds. We are always happy to serve you!

 

To be eligible for a return, your item must be unused/unworn/unwashed and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. Such as accessories, intimates, beauty products, hair products, items on Sale and Custom made orders. Ready to wear and custom made orders cannot be returned/refunded based on an “I changed my mind basis” there need to be defects. Exchanges are welcome at any stage. 

​​

RETURN POLICY

REFUND/EXCHANGE PROCEDURE STEPS

​

Send an email to thandiwe.abril@gmail.com with;

  1. Proof of purchase

  2. Proof of defects (you may send pictures or videos showing defaults).

    • Please kindly note that ordering the wrong size is not a defect. A wrong size order will only apply for an exchange. If there is a defect on the garment we will exchange or issue a refund.

    • We will study your case and resolve it.

  3. If the return request is approved and you have received our return form, you may proceed with returning/shipping the item.

  4. Once your returned item is received and inspected, we will send you an email to notify you that we have received your returned item.

  5. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 working days.

 

LATE OR MISSING REFUNDS

 

If you haven’t received a refund yet, first double-check your bank account, then contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at thandiwe.abril@gmail.com.

 

SHIPPING RETURNS

​

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over €60, consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

​

I RECEIVED THE WRONG ITEM/PACKAGE/SIZE

 

Please follow our return procedure steps to contact us as described above.

Our sizing chart is available in the size chart section. Please make sure you check it before confirming your orders. We also realize that that in the textile industry, we may observe minor size differences between different brands and manufacturers. We consider the size of an item as incorrect when there is a 10 cm (3.9 inches) difference or more between the item's actual size and the size indicated in the size chart. If we made a mistake by sending you the wrong size, we will either refund you in full or resend you the correct size or send you an item with an alternative size (if applicable) given we receive or garment back. 

 

SOME ITEMS ARE MISSING

 

Please be sure to open and check the contents carefully before signing for the package. Contact us and provide clear photographs showing the product packaging (box), the shipping label on the box, your order number and SKU (product) number. If we made a mistake, we will resend the missing item free of charge within the warranty period.

 

Please do not hesitate to contact our customer support team for further advice we will do our very best to assist you at:  thandiwe.abril@gmail.com

bottom of page